Customer reviews of Canfield Garage

By Robert B on 09 June 2020 | Purchase not verified

The smoothest of transactions facilitated by Matt and others at Canfield Garage for which I thank them all. My experience would have been one of outstanding customer care at any time, never mind at the height of the Covid-19 lockdown! I am more than happy with the Honda Jazz purchased and have no hesitation in recommending Canfield Garage.

By Robert B on 10 July 2019 | Purchase not verified

Second car from these guys in 3 years Again great experience and another great car They go the extra mile with customer service Highly recommend

Reply from Canfield Garage on 30/07/19

Hi Robert Thank you for your review and your business. Much appreciated

By Alistair G on 25 March 2019 | Purchase not verified

My fiancée and I visited Canfield Garage over the weekend to purchase an Audi A5 Sportback. The garage were very helpful on the phone and I am pleased to say a pleasure from when we arrived. The car was ready to view and they were happy to give us as much time as we needed to have a good look at the car. When we wanted to take it out for a test drive that was no trouble at all either. After coming back, we decided to buy the car (it was a lovely example) and they made this process as seamless as possible. The team were also very patient while we sorted out insurance. This is the first car that my fianceé has purchased here and Canfield Garage made it a pleasure. Wonderful car, great service and a great price. Thank you so much.

Reply from Canfield Garage on 04/04/19

Hi Alistair Apologies for the late reply, but just wanted to say thank you for your kind review. It was a pleasure dealing with you and glad we made your fiances first car purchase a good one. Thanks again Matt

By Josh M on 13 December 2018 | Purchase not verified

So after my clio decided to become useless, i was in a real rush to get a new car due to work comittments. That being said i didn't want to settle for just anything so i decided on a 2010 1.6D Volvo C30 R-Design. James was extremely helpful and went the extra mile by opening on a sunday which was the only day i could do. That being said there was no pressure to buy the car as he left me to take the car out with my dad. Furthermore, the car was MOT'd just days before i picked it up with a full service, new back tyres and a diesel filter replacement. A small engine diagnostic light issue was quickly rectified with the option of parts being shipped free of charge to my local garage if this re-occurs. I would recommend James and Canfield Garage because he puts the "family" back in family run buisness, with a well maintained stock of cars and an authentic and personal customer service. Thanks again!

Reply from Canfield Garage on 15/12/18

Hi Josh. Thank you for your review and your comments on James, it is much appreciated. Happy we could help. Enjoy the Volvo. Matt

By Miss M on 03 October 2018 | Purchase not verified

If I could leave a review with no stars I would, but unfortunately that is not an option. They sold me a car that broke down 2 miles away from the garage. I had my daughter in the car and when I called the owner he was very unhelpful. Eventually he told me to leave the car there, said he would have it repaired and delivered to us. It was delivered to us, but with a damaged mirror and cover for anchor point missing where it had been towed. After stating they would refund us £100 lost earnings for the time we'd wasted getting picked up from gt Dunmow this took weeks to materialise and we never received the part for the mirror we were promised. The whole thing was an absolute nightmare causing unnessecary stress.

Reply from Canfield Garage on 04/10/18

Hi You are absolutely correct, after purchasing your car you did have an issue. This unfortunately from time to time does happen. The car however did not break down as you claim, as you drove it back to the garage!! We fixed the fault within 48 hours and returned the car to you on that day as promised. I then also gave you £100 as good will for the inconvenience. (clearly now, i wish i had not). I also have a signature from you to prove the £4 mirror glass was delivered! So in summary, i am amazed that having your 11 year old 115,000 mile car fixed and returned in 48 hours plus £100 good will, in your eyes is a 'nightmare' 'terrible service experience'. This was also 5 months ago with no contact so the car has clearly been perfect since! Not bad service for a £2000 car in my opinion!

By gary R on 25 September 2018 | Purchase not verified

Second car I have purchased, I asked Canfield Garage to source a low mileage automatic car for my daughter. They exceeded my expectations by finding a car at a great price with only 11,000 miles and full main dealer service history. Thank you for a first class experience.

Reply from Canfield Garage on 04/10/18

Hi Gary Thank you for your review, much appreciated. Hope your daughter is enjoying the Peugeot. Matt

By Gary R on 25 September 2018 | Purchase not verified

Excellent car, first class service. Given a good part exchange value for my car and arranged business finance at a competitive rate. MOT was carried out two weeks after purchase to maintain the anniversary date and passed with no advisories at a local reputable MOT station. Very knowledgeable staff, Thank you highly recommend.

Reply from Canfield Garage on 04/10/18

Hi Gary Thanks for the review. Enjoy the 335! Matt

By Elaine W on 02 September 2018 | Purchase not verified

While the initial experience with this garage was quite positive, I was misled with certain aspects of my purchase. A few weeks after buying the car, I started to hear an intermittent scraping noise and took it to my trusted local garage. After checking the car over it was found that the oil filter had not been changed for many years and the brake shoes and pads where completely worn, touching metal to metal. I was sold this car by Canfield Garage under the premise that it will have a service and it will be checked before collection. The book was stamped and dated (25th July 2018) as garage would do when servicing a vehicle. However, considering what was found by my local garage it seems highly unlikely a service was carried out. This now makes me wonder if the MOT, dated April 2018, is genuine considering the state of the brakes.

Reply from Canfield Garage on 11/09/18

Hi Elaine Really disappointed in the review if i'm honest. I understand cars go wrong and we may well miss things. However, all you needed to do was call us and we would have rectified any issues, i really do not understand why you would not make any contact with us at all, then have work done and leave a negative review. Oh and just to clarify, feel free to question the validity of the MOT, but we did not do the MOT, it was carried out before we even had the car in stock. So the fact an independent garage supposedly missed all of these issues and so did we is strange to me.

By Remi P on 26 June 2018 | Purchase not verified

Not very detailed description of faults. I think such defects as damaged windscreen is important information for custumer. in my opinion?waste of time and money

Reply from Canfield Garage on 27/06/18

Hi Remi. Thanks for your review. Just for clarity you stated there was no detailed description of faults. The only issue you identified to us on viewing was a small stone chip on the windscreen, which has been repaired by autoglass the uk leader in windscreen repairs. You did not mention any other issues when you viewed the car so it is difficult for us to respond in detail to your non specific comments. It is disappointing that you were not specific in your review but a windscreen chip in a car that is 9 years old is not in our opinion a significant fault. All our cars are described fairly and accurately.

By Melissa N on 26 March 2018 | Purchase not verified

The garage was really helpful & polite. However, on the way home the car started showing an error intermittently that the oil pressure was low. I contacted them, they told me to keep driving it, that it was just the sensor. By the next day I wasn't happy to continue driving with an error like this, so I took it back to them. They fixed it, all seemed fine. However, I had to take the car back again 10 days later after the engine management light came on. They fixed it once again & 4 days later the light came back on. They told me to bring it back for a refund. But unfortunately not a full refund, I lost £200. I was told that it was in working order because it was still driving & I'd used the car for a month so they took £200. Overall, although the team were polite & friendly, I have lost a huge amount of time and money. I was also not happy that the MOT due was not on the advert. Stating 'NEW MOT and service if required.' Quite misleading. There was only a month left on the MOT.

Reply from Canfield Garage on 27/03/18

Hi Melissa. Thank you for your review and we are always happy to receive honest feedback. However, bearing in mind the car was 12 years old and £1600, We took the car back, replaced a faulty sensor and you where still not happy, so we issued a refund. I think this was more than reasonable given the age, price and mileage of the car and the fact that the car never let you down and even when returned had no warning lights on and no faults. I don't think anybody could ask or expect more than that.